Frequently Asked Questions (FAQ) | imanigifts UK
Frequently Asked Questions (FAQ)
What is ImaniGifts?
ImaniGifts is a UK-based gifting brand that curates thoughtful, meaningful, and beautifully presented gift boxes for every occasion. Whether you’re celebrating a birthday, saying thank you, or sending love just because, we make gifting simple, heartfelt, and memorable.
Do you wrap the items too?
Yes, absolutely! Every order from ImaniGifts is beautifully wrapped and ready to gift.
We use quality materials such as tissue paper, ribbons, gift tags, and premium boxes so your recipient feels special the moment they open it. Each box is hand-wrapped with care, attention to detail, and a touch of love. You can also include a personalised message card at checkout for that final thoughtful touch.
Can I build my own box?
Absolutely! Our Make-It-Yourself feature lets you choose items you love and create a box that’s completely personal. Simply visit our “Build a Box” section, pick your favourites, and we’ll wrap everything with care and ship it straight to your recipient.
Do you offer ready-made gift boxes?
Yes, explore our Ready-Made Boxes for curated themes like Happy Birthday Gorgeous, Daily Bliss, Thoughtful Girlie, Sips of Serenity, and more. Each box is designed to make gifting effortless but still personal.
Do you do corporate or bulk orders?
Yes, we love working with businesses! We offer corporate gifting for staff appreciation, events, and client thank-yous. You can choose from our existing range or request customised boxes branded to your company.
Email us at sales@imanigifts.co.uk to discuss your corporate gifting needs.
Do you offer e-cards or personalised messages?
Yes — every gift box includes a complimentary message card, and you can also send digital e-cards instantly through our website. We can include your note, handwritten or printed, for an extra personal touch.
How long does delivery take?
We aim to dispatch all orders within 1–2 working days.
Standard UK delivery takes 2–4 business days, and express delivery options are available at checkout.
You’ll receive tracking details once your order ships.
🌍 Do you deliver internationally?
Currently, we deliver across the UK, but we’re working on expanding international shipping soon. If you’d like to send a box abroad, please contact us. We’ll do our best to assist.
What is your return policy?
Because our boxes are made to order and often include personal touches, we’re unable to accept returns unless the item arrives damaged or incorrect.
If there’s any issue with your order, please email hello@imanigifts.co.uk within 48 hours of delivery, and we’ll make it right.
Can I request custom or themed boxes?
Yes! Whether it’s a baby shower, wedding, anniversary, or seasonal celebration, we can curate something unique for you. Just reach out via Contact Us with your idea, and we’ll handle the rest.
How sustainable is ImaniGifts?
We care deeply about the planet. Our packaging is recyclable, and we’re committed to working with UK-based suppliers who prioritise sustainability and ethical production. We align with UN Sustainable Development Goal 10 – Reducing Inequalities by supporting small businesses and diverse makers.
What payment methods do you accept?
We accept all major debit and credit cards, PayPal, and Shopify Payments. All transactions are safe and secure.
🕐 Can I schedule my delivery for a specific date?
Yes, during checkout, you can leave a note specifying your preferred delivery date, and we’ll do our best to make it happen.