Shipping policy – ImaniGifts

Shipping policy

Shipping Policy

Last updated: [01/01/2025]

At ImaniGifts, we want your gifts to arrive safely and on time. Here’s how we handle delivery.

 

1. Where We Ship

  • We currently ship within the United Kingdom only (England, Scotland, Wales, and Northern Ireland).
  • Unfortunately, we do not offer international shipping at this time.

 

2. Processing Time

  • Orders are usually processed and dispatched within 1–3 working days (Monday–Friday, excluding bank holidays).
  • Custom, corporate, or personalised orders may take longer we’ll let you know an estimated dispatch date when you place your order.

 

3. Delivery Options & Times

  • Tracked Delivery (2-3 Working Days £5.99) after dispatch.
  • Express Delivery: (1-2 Working Days) after dispatch (if available at checkout).
  • Delivery times are estimates and may vary due to courier delays or unforeseen circumstances (e.g., weather, strikes).

 

4. Shipping Costs

  • Free shipping over £30 purchase
  • Shipping fees are calculated at checkout based on weight, size, and delivery speed.
  • We may offer free shipping promotions from time to time keep an eye on our website or social media.

 

5. Order Tracking

  • Once your order is shipped, you’ll receive an email with a tracking number (if available for your chosen shipping method).
  • If you don’t see a tracking email, please check your spam/junk folder.

 

6. Incorrect Address

  • Please double-check your shipping details before placing your order.
  • If an incorrect address is provided, we can’t refund or replace your order once it’s shipped.

 

7. Failed or Missed Deliveries

  • If the courier cannot deliver and the package is returned to us, we’ll contact you to arrange re-delivery (additional postage fees may apply).

 

8. Digital Products (E-cards)

  • E-cards are delivered instantly via email and do not require shipping.
  • Please ensure the recipient’s email address is entered correctly when ordering.

 

9. Corporate Gifting & Bulk Orders

  • Large or corporate orders may require extra time for preparation and delivery.
  • We’ll discuss and confirm timelines with you during the booking process.

 

10. Damaged or Lost Parcels

  • If your order arrives damaged, please email us within 48 hours with photos of the packaging and product.
  • For lost parcels, contact us if your package hasn’t arrived 10 working days after dispatch.

 

11. Contact Us

For questions about shipping or your order status, email us at Sales@imanigifts.co.uk with your order number.